Craig, your federal agency problem mirrors a possible directions for your humble servant here along similar "document management" lines.
My name has been put before the Governor of Wisconsin for appointment to the new state regulation reduction task force for small business. It would be a three-year appointment.
What your humble servant sees is a situation at the state level similar to what you describe here at the national level. In fact, it is not regulation, or over-regulation, that is breaking the backs of small business. It is duplication of paperwork because of information "silos" in the state agencies.
In other words, businesses are entering and re-entering the same information over and over because the state government has no mechanisms for sharing basic customer, client, citizen, business information among bureaucracies.
As a result, it seems business is over-regulated when in fact it is the poor "document management" that is the challenge, issue.
It is amazing how we can apply MIS (management information systems) to clear up the old bricks-and-mortar ways of doing things, and yet we do not.
Thank you for this example. You are not alone in this challenge! Dr. Rux
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