Ronda, this is classic "social/technical systems" analysis. We can plan the technology, which is easy. Engineers create a blue print. They connect the wires. The "hell on earth" breaks loose when we need to "wire" the human factor - get working agreement - so it can fund, implement, train, update the technology! I spent 1992-1998 doing this kind of wiring - mostly social - in setting up a 5-county, 28-community, wide area network to bring public libraries in these communities into the Internet age! The stress hospitalized me twice! I teach now!
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